Frequently Asked Questions
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888-263-3333
Ordering Kitchen Cabinets Online Has Never Been So Easy!
How do I begin?
That’s easy, just click here!
How do I measure my kitchen?
Download our measuring guide!
Does CabinetDirect charge for design services?
Nope! That’s the beauty of working with CabinetDirect. All design services are free of charge.
Are CabinetDirect cabinets made in the USA?
Keeping jobs in America is the best reason to purchase your cabinets with CabinetDirect! Both Starmark and UltraCraft are
American owned and operated companies that manufacture their cabinets right here at home, in the USA! Starmark is located in
Sioux Falls, South Dakota and UltraCraft is located in Liberty, North Carolina.
Does CabinetDirect just do kitchen cabinets?
No way! If you have another project that involves cabinets, just measure the space and let us know what you had in mind. We
have designed custom built-ins, fireplace mantels, laundry rooms, bathroom vanities, entertainment centers, wet bars, etc.
(Please note: Minimum of 10 cabinets per jobsite delivery.)
How do I choose which cabinet company to go with?
You can’t go wrong with either Starmark or UltraCraft. Both cabinet companies are part of the Norcraft Group. They are
manufactured here in the USA. They are environmentally responsible and are certified brands in the Kitchen Cabinet
Manufacturers Association (KCMA) Environmental Stewardship Program. Both cabinet companies offer hand crafted, plywood
construction with dovetail full extension drawers, soft close doors and drawers.
Can I get a cabinet sample?
Of course! Just reach out to your project coordinator and they will take it from there!
How long is the design process?
Start to finish is dependant on how many revisions you and your designer go through. Your initial design will only take up to two
business days.
What is a traditional cabinet vs a full access cabinet?
Traditional cabinetry (offered by Starmark) has a ¾” solid hardwood face-frame with door reveals of ¼” on their Modern Overlay
door styles, 1” on their Traditional Overlay door styles and a fully exposed faceframe of 1-½” on inset door styles.
Full Access cabinetry (offered by UltraCraft) does not have a face frame on the front, but offers a full solid ⅝” back panel with
door reveals of 3/32” on all door styles.
How long does it typically take to receive my cabinets?
Starmark Overlay cabinets typically take 6-8 weeks and Inset cabinets 8-10 weeks to be ready to ship from your final approval of
the order. UltraCraft cabinets typically take 5-7 weeks to be ready to ship from your final approval.
What should I expect on the day of delivery?
You will be given an estimated ready to ship date by your project coordinator. Once your cabinets are ready to be shipped, you
will be contacted by a delivery trucking company that is local to your area. The cabinets are shipped factory direct from the
manufacturer to that trucking company in your area. The local delivery agent will then contact you directly to make arrangements
to deliver your cabinets. The majority of the nation’s delivery agencies will unload the truck and bring each box into your house
for you. On the rare occasion, orders will be shipped via semi-truck with lift gate only service. This is location specific and you will
be notified by CabinetDirect if this special circumstance pertains to your order.
What is Starmark’s warranty?
Limited Lifetime Warranty that each product will be free from defects in material and workmanship, under normal use and
maintenance for as long as you own the cabinets. Click here to access Starmark’s complete warranty details.
What is UltraCraft’s warranty?
100 Year Warranty that each product will be free from defects in material and workmanship, under normal use and maintenance
for 100 years or as long as you own the cabinets. Click here to access UltraCraft’s’s complete warranty details.
What do I do if I receive a damaged cabinet or cabinet part?
That’s simple! Just reach out to your project coordinator via email, instant chat, or by telephone 888-263-3333. Your coordinator
will troubleshoot the situation with you. We will expedite the parts to the best of our ability. Please keep in mind that even
replacement parts are made to order.
How long do I have to report damage?
CabinetDirect gives you 15 days from your delivery date to report any damages.
What if I receive something in the wrong size or color?
That’s simple! Just reach out to your project coordinator via email, instant chat, or by telephone 888-263-3333. Your coordinator
will troubleshoot the situation with you. If the cabinet company or CabinetDirect ordered something incorrectly, we will order the
correct item right away with the cabinet company. We will expedite the parts to the best of our ability. Please keep in mind that
even replacement parts are made to order.
What types of payment do you accept?
We accept Visa, Master Card, American Express, Discover Card and Paypal.
May I return a cabinet or an item if I changed my mind?
Unfortunately, your sale is final and items can not be returned. All of your cabinets and all of the kitchen components are made
to order special just for your kitchen.
How do I clean my cabinets?
You will need two cleaning cloths that are lint-free and free of loose fibers.(one wet and one dry). Cloth diapers and terry cloth
work well. Use a damp (water only) cloth to wipe cabinet clean. If a cleanser is necessary, use a mild, liquid, non-abrasive
cleaner like Murphy’s Oil Soap. Only apply the cleanser to your cleaning cloth, not directly to the cabinet. Work in small areas so
you can dry the cabinet immediately with the dry cloth.
We’ll design your kitchen for free!
Our accredited kitchen designers are standing by ready to design your dream kitchen.
Copyright © 2021 CabinetDirect. All Rights Reserved.
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Frequently Asked
Questions
How do I begin?
That’s easy, just click here!
How do I measure my kitchen?
Download our measuring guide!
Does CabinetDirect charge for
design services?
Nope! That’s the beauty of working with
CabinetDirect. All design services are free
of charge.
Are CabinetDirect cabinets made in
the USA?
Keeping jobs in America is the best reason
to purchase your cabinets with
CabinetDirect! Both Starmark and UltraCraft
are American owned and operated
companies that manufacture their cabinets
right here at home, in the USA! Starmark is
located in Sioux Falls, South Dakota and
UltraCraft is located in Liberty, North
Carolina.
Does CabinetDirect just do kitchen
cabinets?
No way! If you have another project that
involves cabinets, just measure the space
and let us know what you had in mind. We
have designed custom built-ins, fireplace
mantels, laundry rooms, bathroom vanities,
entertainment centers, wet bars, etc.
(Please note: Minimum of 10 cabinets per
jobsite delivery.)
How do I choose which cabinet
company to go with?
You can’t go wrong with either Starmark or
UltraCraft. Both cabinet companies are part
of the Norcraft Group. They are
manufactured here in the USA. They are
environmentally responsible and are
certified brands in the Kitchen Cabinet
Manufacturers Association (KCMA)
Environmental Stewardship Program. Both
cabinet companies offer hand crafted,
plywood construction with dovetail full
extension drawers, soft close doors and
drawers.
Can I get a cabinet sample?
Of course! Just reach out to your project
coordinator and they will take it from there!
How long is the design process?
Start to finish is dependant on how many
revisions you and your designer go through.
Your initial design will only take up to two
business days.
What is a traditional cabinet vs a full
access cabinet?
Traditional cabinetry (offered by Starmark)
has a ¾” solid hardwood face-frame with
door reveals of ¼” on their Modern Overlay
door styles, 1” on their Traditional Overlay
door styles and a fully exposed faceframe
of 1-½” on inset door styles.
Full Access cabinetry (offered by UltraCraft)
does not have a face frame on the front, but
offers a full solid ⅝” back panel with door
reveals of 3/32” on all door styles.
How long does it typically take to
receive my cabinets?
Starmark Overlay cabinets typically take 6-8
weeks and Inset cabinets 8-10 weeks to be
ready to ship from your final approval of the
order. UltraCraft cabinets typically take 5-7
weeks to be ready to ship from your final
approval.
What should I expect on the day of
delivery?
You will be given an estimated ready to ship
date by your project coordinator. Once your
cabinets are ready to be shipped, you will
be contacted by a delivery trucking
company that is local to your area. The
cabinets are shipped factory direct from the
manufacturer to that trucking company in
your area. The local delivery agent will then
contact you directly to make arrangements
to deliver your cabinets. The majority of the
nation’s delivery agencies will unload the
truck and bring each box into your house
for you. On the rare occasion, orders will be
shipped via semi-truck with lift gate only
service. This is location specific and you will
be notified by CabinetDirect if this special
circumstance pertains to your order.
What is Starmark’s warranty?
Limited Lifetime Warranty that each product
will be free from defects in material and
workmanship, under normal use and
maintenance for as long as you own the
cabinets. Click here to access Starmark’s
complete warranty details.
What is UltraCraft’s warranty?
100 Year Warranty that each product will be
free from defects in material and
workmanship, under normal use and
maintenance for 100 years or as long as
you own the cabinets. Click here to access
UltraCraft’s’s complete warranty details.
What do I do if I receive a damaged
cabinet or cabinet part?
That’s simple! Just reach out to your project
coordinator via email, instant chat, or by
telephone 888-263-3333. Your coordinator
will troubleshoot the situation with you. We
will expedite the parts to the best of our
ability. Please keep in mind that even
replacement parts are made to order.
How long do I have to report
damage?
CabinetDirect gives you 15 days from your
delivery date to report any damages.
What if I receive something in the
wrong size or color?
That’s simple! Just reach out to your project
coordinator via email, instant chat, or by
telephone 888-263-3333. Your coordinator
will troubleshoot the situation with you. If
the cabinet company or CabinetDirect
ordered something incorrectly, we will order
the correct item right away with the cabinet
company. We will expedite the parts to the
best of our ability. Please keep in mind that
even replacement parts are made to order.
What types of payment do you
accept?
We accept Visa, Master Card, American
Express, Discover Card and Paypal.
May I return a cabinet or an item if I
changed my mind?
Unfortunately, your sale is final and items
can not be returned. All of your cabinets
and all of the kitchen components are made
to order special just for your kitchen.
How do I clean my cabinets?
You will need two cleaning cloths that are
lint-free and free of loose fibers.(one wet
and one dry). Cloth diapers and terry cloth
work well. Use a damp (water only) cloth to
wipe cabinet clean. If a cleanser is
necessary, use a mild, liquid, non-abrasive
cleaner like Murphy’s Oil Soap. Only apply
the cleanser to your cleaning cloth, not
directly to the cabinet. Work in small areas
so you can dry the cabinet immediately with
the dry cloth.
We’ll design your kitchen for free!
Our accredited kitchen designers are
standing by ready to design your
dream kitchen.
